At My Little Winter Factory: your trust, hygiene and satisfaction are my priorities.
CUSTOMER CARE & GUARANTEES
Custom adjustments available when possible - note your request at checkout.
1-year guarantee on normal use.
Care instructions provided.
Natural beauty: oxidation of copper, bronze and brass adds unique charm. It's a feature, not a bug ;)
Support available post-guarantee.
PAYMENTS & SHIPPING
Secure payments: Visa, MasterCard, AmEx, Apple Pay.
Free shipping for β¬85+ orders (excl. fees/duties) with code: MLWF-85
Flat rates: France β¬5, International β¬7, World β¬15.
Registered tracking 48-72hr processing (Mon-Fri).
Delivery: France 3 days, EU 4-5, non-EU 7+ days.
DHL fast delivery available - contact for rates.
RETURNS
15-day return window. Product price refunded, not shipping. Return form on Legal Information page.
Not returnable:
- Worn items
- Earrings (except clip-ons)
- Custom-adjusted pieces
TRUST & QUALITY
Hygiene prioritised.
Each piece carefully inspected before shipping.
Accurate colour representation.